A tailor made programme to suit your training requirements. This programme is suitable to anyone involved in verbal communication from sales, negotiations, client support, and training to supervisory management.

Aim

The aim of this programme is to provide the essential skills, knowledge and attitudes of learners to communicate verbally using emotional intelligence in accordance with international best practice.

Objectives

At the end of the programme learners will be able to:

1. List the attributes of excellent communicators
2. Recognise the value of two-way communication and ensuring understanding.
3. Achieve a quantum leap in emotional intelligence which includes intrapersonal and interpersonal intelligences.
4. Develop a client-centred/empathetic communicative approach by recognising different learning styles and being able talk their ‘language’.

Duration

One full working day