Communicate to Influence
This programme is tailored to client requirement and is delivered as a two day programme
Programme Aim
The aim of this programme is to provide the essential skills, knowledge and attitudes of learners to communicate verbally using emotional intelligence in accordance with international best practice
Objectives
At the end of this programme participants will be able to:
- List the attributes of excellent communicators
- Recognise the value of two way communication and ensuring understanding
- Achieve a quantum leap in emotional intelligence which includes intrapersonal and interpersonal intelligences
- Develop a client centred, empathetic communicative approach by recognising different learning styles and the ability to talk their ‘language’
“This programme is tailored to client requirement and is delivered as a two day programme”
Units
- Effective Communication
- Learning Styles
- Using Emotional Intelligence to maximise results
Delivery
The programme is delivered in a highly participatory manner applying the 80:20 Rule, whereby, the trainer aims to achieve 80% of the content from the participants and deliver the further 20% content omitted. This is a rule of thumb and varies dramatically. A range of interactive tools are employed to ensure focus, action orientation and balanced participation. The programme is delivered in a light-hearted manner and focuses on relevant skills, knowledge and attitudes that deliver results.
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